Dishonest Trend – E-books bought, downloaded and quickly refunded

I noticed on my Kindle e-books sales report that six books were ordered and quickly returned for refunds, all within the space of a week. When the first and even the second were returned, I accepted that, but by the end of the week, the returns equaled six in a row. I wrote to Amazon and finally after my second attempt, they investigated and emailed me with the message: “… identified a refund trend from a reader. This has been reported and actions will be taken accordingly….You can rest assured that this refund trend for your books is to stop….”

If this has happened to any of our fellow-writers, thought they might be interested. Whoever is doing this is not only cheating Amazon, but the writers themselves, many of whom, like myself, depend on the humble sales to supplement their tight budgets.

All the best, Paula Freda


About dorothypaula

Come into my world of adventure, romance, inspiration, nostalgia, science fiction and fantasy, time travel, and the paranormal, and sensual clean romances (rated "G" and "PG"). You will find it all in E-books and Paperbacks by Paula Freda. Paula Freda, homemaker, mother of two grown sons, and former off-the-desk publisher of a family-oriented print small press, (1984 thru 1999), The Pink Chameleon, that she now publishes on line, was raised by her grandmother and mother, and has been writing for as long as she can remember. Even before she could set pencil to paper, she would spin her stories in the recording booths in the Brooklyn Coney Island Arcades for a quarter per 3-minute record. She states, "I love the English language, love words and seeing them on display, typed and alive. A romantic at heart, I write simply and emotionally. One of my former editors kindly described my work, '...her pieces are always deep, gentle and refreshing....'" Among the print publications in which her work has appeared are D'Youville Poetry Anthology, Clover Intl Poetry Competition, Small Press Writers & Artists Org. (SPWAO) Showcase II 1984, Nom de Plume, Labyrinth (1984), Harlequin Digest (a quarterly sent to Harlequin book subscribers during the 1980s), The Sacred Heart Messenger, Standard, Affaire De Coeur, Mid Island Times (hometown newspaper). On line, Peridot Books, The Romantic Bower, Romance and Beyond, and Alternate Realities. During February 2001 she taught an online class on writing at From 1985-1994 she coordinated writers clubs at two of her local hometown libraries. She further states, "I love writing, despite that I still have much to learn, and am grateful to any editor who takes the time to help me improve my skill. Although I've no fancy that I will ever be famous, or even want to be, my hope is that my writing will bring entertainment and uplift the human spirit. If someday in the future, someone reads my work and feels the better for it, then I have fulfilled myself."
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One Response to Dishonest Trend – E-books bought, downloaded and quickly refunded

  1. This happens to me, too. It’s been going on for years. I think after a while, Amazon does put their foot down with these people, but it takes a while before they do. I’d love for Amazon to do away with refunds, limit the number people can do, or say no refunds after the person read a certain percentage of the book. I don’t expect Amazon to do that, though. They have always been focused on the customer, and from a customer’s perspective, they are awesome to work with.

    I don’t know what the answer is, but I agree this is dishonest. It’s like people who buy an outfit for a special occasion, tuck the tag in, wear it, then return it. With all the free books out there, I don’t see why people should bother using this method for getting books for free, but a couple years ago, I remember hearing about a forum where people were bragging about doing this and congratulating each other for being so smart.

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